Last updated: May 20, 2022
Thank you for shopping at Faretel Travels.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and cancel.
The following terms are applicable to any services that you purchased with Us.
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions should have the same meaning, regardless of whether they appear in the singular or in the plural.
For the purposes of this Return and Refund Policy:
The company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Faretel Travels Pvt. Ltd., E 331, First Floor, Miran Tower, Sector 74, Phase 8-B, Mohali, Punjab-160055.
Orders mean a request by You to purchase Services from Us.
Service refers to the Website.
Website refers to Faretel Travels, accessible from https://www.faretel.in/
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You are entitled to cancel Your Order in three phases below:
100% refunds (Zero Cancelation Charges) if you cancel 14 days prior to the departure without giving any reason for doing so.
70% refund if you cancel between 8-14 days prior to the departure date.
50% refund if you cancel between 72 hours to 7 days prior.
A customer will not be eligible for a refund if he/she cancels the booking 72 hours prior to departure.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@faretel.in
By phone number: 01724787987
Refund will be processed within 30 working days from the date of cancellation. No interest charges shall be payable on the amount. Also, there is no refund payable for any unutilized services (e.g. Meals, entrance fees and sightseeing etc). We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
In order for the Services to be eligible for a return, please make sure that.
The following services cannot be canceled
We reserve the right to refuse to cancel any Services/Packages that do not meet the above return conditions in our sole discretion.
Only regular priced services may be refunded. Unfortunately, services on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
We are unable to issue a refund without actual receipt of the services or proof of received return delivery.
If the Services were marked as a gift when purchased, you'll receive a gift credit for the value of your return. Once the return process is complete, a gift certificate will be mailed to you.
If the Services weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, We will send the refund to the gift giver.
If you have any questions about our cancellation and Refunds Policy, please contact us:
By email: info@faretel.in
By phone number: 01724787987
